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FAQs
Orders are typically processed within 1–2 business days.
After dispatch, delivery within the United States usually takes 6–8 business days.
Customers should generally expect their order within approximately 7–10 business days.
Yes. Soruken offers free standard shipping on all orders within the United States, with no minimum purchase requirement.
Customers will not be charged additional customs duties or import fees upon delivery.
Yes. When tracking is available, you will receive a shipping confirmation email with your tracking information after your order has been dispatched.
If you have any questions about your shipment, contact us at support@soruken.com.
You may request a return within 30 days of delivery.
Items must generally be unused, undamaged, and returned in their original condition with applicable packaging and accessories.
For standard returns, return shipping costs are the responsibility of the customer.
If your item arrives damaged, defective, or incorrect, please contact us and we will provide an appropriate solution.
Once an eligible return has been received and inspected, approved refunds are processed to the original payment method.
We aim to process approved refunds within 10 business days.
Your bank or payment provider may require additional time for the refund to appear in your account.
Please contact us as soon as possible at support@soruken.com with your order number, a description of the issue, and clear photos where necessary.
If the product is confirmed to be damaged, defective, or incorrect, we will provide an appropriate resolution, such as a replacement or refund.
Our customer service team is available:
Monday – Friday: 9:00 AM – 5:00 PM
Excluding weekends and public holidays.
Email: support@soruken.com
Phone: +1 989 308 1821
Business Address:
10 Rue de la Paix
75002 Paris
France